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Exchange and Return Policy

Customer satisfaction is one of the primary value of our business standards. We are always dedicated to provide you best products with quality service at your door steps. However, somehow if you do not like the product you have purchased from Sabaiko Mart online store or you have got damaged product, we have got easy resolution for the problems. 

You can ask for a Replacement of your product or want to Exchange the product with some other products or a Refund backed by 7 days replacement guarantee on Sabaiko Mart.

 

Terms for Replacement or Exchange

If in any case, you have recieved a damaged or defective product or is not as described in the website, you may request a replacement. The replacement is free of cost and we will deliver the replacement at your location as soon as possible. All the items available at Sabaiko Mart are covered by Replacement policy.

What items can I Exchange?

Exchange can be done on items such as Clothing and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size or color of your choice.

If you are not satisfied with the Clothing and Footwear items delivered to you, you can request an exchange in a different size or color. Please ensure that the product is used only for trial, is unwashed or untampered in any way and everything is intact such as price tags, labels, original packaging items and invoice along with the product.

Please note that such as exchange is subject to availability of the Stock with us. If the product is out of stock, you will recieve a full refund (except the delivery charges), no questions asked.

 

Terms for Return

Please note that not all products can be returned once sold. 7 days replacement guarantee covers products in Clothing, Footwear & Accessories for Men and Women Categories only.

How do I return items I have bought on Sabaiko Mart?

Its easy. Contact us and provide your order details. Our customer support will confirm the request and provide you details about the pickup process. Please ensure that the product is unused and is in original condition. Include all the price tags, labels, original packaging and invoicing with the product.

 

Not covered by 7 days replacement guarantee

All the products bought from Sabaiko Mart come with 7 days replacement guarantee. Within 7 days after the product delivery, if any defect is found in the products, the buyer can ask for a replacement of the product. The same product or parts will be replaced of the defective product according to the availability at the store.

The products shall not be eligible for replacement if:

  • Damage is due to misuse of product by buyer.
  • Product is tampered or have missing serial numbers.
  • Product is not returned with all items available at the time of delivery including the packaging box.
  • Any consumable items that has already been used.
  • Any products that has been made with customers request.
  • Any damage/defect that is not covered by manufacturer's warranty.
  • Any wearable product that has been used (except than trial), altered, washed, soiled or damaged in any way.
  • Any digital product that can be downloaded and used.